CUSTOMER SERVICE MANAGEMENT

CUSTOMER SERVICE MANAGEMENT

CUSTOMER SERVICE MANAGEMENT

Dedicated to the after-sales requirements from a CRM perspective, this Integra solution enables to manage customer service and support activities with regard to all the relevant issues (calls, repairs, costs, inefficiencies, etc.).

Integra manages and controls the following: calls (trouble tickets), support activities, repairs, attached documentation (e.g. configurations, videos, diagrams, etc.), contracts (SLA), warranties, etc.

Integra allows you to create a handbook, a company knowledge-base that helps to manage the ordinary maintenance of service items, evaluate the recurrent problems, solve malfunctions, control the quality of services and products.


The advantages for your company

The advantages for your company

Integra allows you to carry out the following activities:

  • support customers with information and technical solutions related to products
  • manage notifications of malfunctions in machines, equipment, spare parts
  • have the traceability of calls and their outcomes, by item and/or customer
  • schedule activities according to operators and spare parts
  • create a checklist of problems and solutions
  • analyze costs and final balance by product and/or customer
  • digitalize activity reports
  • check invoices related to the delivered service as well as warranties

 

Who is this for?

Who is this for?

  • Board of Directors/ Controlling Department
  • Technical and Maintenance Department
  • Customer Service employees
  • External Maintenance Operators and Customers